At BetQ we take your privacy seriously. This policy explains what personal information we collect from Pakistan players, why we collect it, how it is used and the choices you have over your own data.
BetQ does not sell your personal information to third parties. Data collected is used strictly for account management, payment processing and platform improvement — nothing else.
All personal data and payment information is stored using industry-standard encryption. Access to sensitive data is restricted to authorised personnel only, with audit trails in place.
Your JazzCash, Easypaisa, Raast and bank account details are used only to process your deposits and withdrawals. Payment data is never stored in plain text or shared unnecessarily.
BetQ uses cookies to keep you logged in, remember your preferences and understand how the platform is used. You can manage cookie settings from your browser at any time.
You have the right to access, correct, export or request deletion of your personal data held by BetQ. Submit any data request to our support team and we will respond promptly.
You decide whether BetQ contacts you with promotions, bonus offers and platform updates. Opt-out options are available in your account settings and apply immediately.
BetQ ("the Platform", "we", "us") operates the website at betq.onl and the BetQ mobile application available for Android and iOS. This Privacy Policy describes how BetQ collects, uses, stores and protects the personal information of players who register and use the platform, including all Pakistan-based users who interact with our sports betting, live casino, slots, bingo and payment services.
We are committed to handling your personal data responsibly and transparently. This policy is written in plain language so that every BetQ player — regardless of their technical background — can understand exactly what data we hold, why we hold it and what rights they have in relation to it.
This Privacy Policy should be read alongside the BetQ Terms and Conditions, which govern the overall relationship between you and the platform. Where both documents address the same subject, this Privacy Policy takes precedence on data-related matters.
BetQ collects personal data in the following categories depending on how you interact with the platform:
When you create a BetQ account you provide us with basic personal information including your full name, date of birth, email address, phone number and the country you are registering from. This information is required to set up and maintain your account.
To comply with age verification and responsible gaming obligations, BetQ may request a copy of a government-issued identity document such as a CNIC (Computerised National Identity Card) or passport, along with a selfie or proof-of-address document. This data is used strictly for verification purposes and is not used for any other commercial purpose.
When you make a deposit or request a withdrawal, BetQ collects transaction-related information including your chosen payment method, transaction reference numbers and the PKR amounts involved. Specific payment credentials such as JazzCash or Easypaisa account numbers are processed via secure payment gateways. BetQ does not store complete payment credentials on its own servers.
BetQ automatically collects data about how you use the platform, including pages visited, games played, bets placed, session durations, device type, operating system, browser type and IP address. This data helps us improve platform performance, detect unusual activity and personalise your experience where relevant.
If you contact BetQ support via live chat, email or any other channel, we retain a record of that communication including the subject, the content and the resolution. This allows us to track open issues and maintain service quality.
| Data Category | Examples | Purpose |
|---|---|---|
| Registration | Name, DOB, email, phone | Account creation and management |
| Identity | CNIC, passport, selfie | Age and identity verification |
| Payment | Transaction refs, PKR amounts, payment method | Deposits, withdrawals, fraud prevention |
| Usage | IP address, device, pages visited, bets placed | Platform improvement, security monitoring |
| Communications | Support chat history, emails | Customer service and dispute resolution |
BetQ uses your personal data only for the following purposes:
Marketing communications are opt-in: BetQ will only send you promotional emails, SMS messages or push notifications about bonuses and offers if you have explicitly opted in during registration or in your account settings. You can opt out at any time from the communications section of your account.
All deposits and withdrawals on BetQ are processed in PKR. The platform supports JazzCash, Easypaisa, Raast, standard bank transfers, debit and credit cards and other supported mobile wallets. When you initiate a payment, you interact with a secure payment gateway or mobile wallet interface. BetQ receives confirmation of the transaction and the reference number but does not directly store your full JazzCash PIN, Easypaisa MPIN, bank account password or card CVV.
Transaction records — including amounts, dates, payment methods used and whether a transaction was a deposit or a withdrawal — are retained as part of your account history. You can view your full transaction history at any time in your account dashboard.
Payment data may be shared with our payment processing partners to the minimum extent necessary to complete your requested transaction. These partners are contractually bound to handle your data securely and may not use it for their own marketing or commercial purposes.
BetQ does not sell your personal data. We do not share your information with advertisers, data brokers or any third party for their own commercial use. The only circumstances in which BetQ shares personal data with external parties are:
BetQ retains your personal data for as long as your account remains active and for a reasonable period afterwards to comply with our legal and operational obligations. Specific retention periods include:
When your data is no longer required for its original purpose and no legal obligation requires us to retain it, BetQ will securely delete or anonymise it.
BetQ uses cookies and similar technologies to operate the platform effectively and to understand how players interact with it. Cookies are small data files stored on your device when you visit betq.onl or use the BetQ app.
These cookies are required for the platform to function. They maintain your login session, remember your language preferences and ensure secure navigation between pages. Essential cookies cannot be disabled without breaking core platform functionality.
BetQ uses analytics tools to understand how players navigate the platform — for example, which cricket betting markets are most popular, which slots are played most frequently and where players encounter difficulties. This data is collected in aggregate and does not personally identify individual players.
Preference cookies remember settings you have applied within the platform, such as your preferred deposit method or notification preferences, so you do not need to re-enter them on each visit.
You can manage or delete cookies at any time through your browser settings. Instructions for the most common browsers are available in their respective help documentation. Please be aware that disabling certain cookies may affect platform functionality, including your ability to stay logged in.
BetQ implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure. These include:
Despite these measures, no internet-based platform can guarantee absolute security. You also play a role in protecting your account — use a strong, unique password, do not share your login details and log out when using a shared device. If you suspect your account has been accessed without your authorisation, contact BetQ support immediately.
As a BetQ player you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact BetQ support with your request and we will respond within a reasonable timeframe.
Request a copy of the personal data BetQ holds about you, including your account details, transaction history and any verification documents on file.
Ask us to correct any inaccurate or incomplete personal information held in your account. Some corrections can be made directly in your account settings.
Request deletion of your personal data. Note that certain data — such as transaction records — must be retained for legal and compliance reasons and cannot be deleted on request.
Request an export of your personal data in a commonly used format. This includes your account information and transaction history in PKR.
Withdraw your consent for marketing communications at any time from your account settings. This does not affect essential service notifications related to your account activity.
Ask BetQ to restrict how your data is used in certain circumstances — for example, while a data accuracy complaint is being investigated.
BetQ is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register, deposit or participate in any activity on BetQ.
If BetQ becomes aware that a user is under 18, or if we have reasonable grounds to suspect this, the account will be suspended immediately, all balances will be frozen pending investigation and any winnings generated will be voided. Any deposits made by an underage player will be returned to the payment source after investigation is complete.
Parents and guardians are encouraged to use device-level parental controls to prevent underage access to online gaming platforms. If you believe a minor in your household has created a BetQ account, contact our support team immediately so we can take appropriate action.
BetQ may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable data protection standards or improvements to the platform. When material changes are made, the "Last updated" date at the top of this page will be revised and a notice may be displayed within the platform.
We encourage you to review this Privacy Policy periodically. Continued use of BetQ after any update has been published constitutes your acceptance of the revised policy. If you have concerns about any changes, please contact our support team before continuing to use the platform.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how BetQ handles your personal information, please contact our support team. We handle all data-related requests with care and aim to respond within a reasonable timeframe.
You can reach BetQ at: [email protected]
When submitting a data access or deletion request, please include your registered email address and a brief description of your request so we can locate your account and process your query as quickly as possible.
For general platform questions, bonus queries or account assistance, you can also visit the FAQ page or reach us through the live chat option available inside your account.
Create your free BetQ account, deposit in PKR via JazzCash or Easypaisa and enjoy cricket betting, live casino, slots and bingo — all with your personal data handled securely.