BetQ FAQ – Answers to Your
Top Questions

On the Login page, tap the "Forgot password?" link. Enter your registered email address or Pakistani mobile number and BetQ will send you a reset OTP or reset link. Follow the instructions to set a new password. Make sure your new password is at least 10 characters and not used on any other platform. If you are not receiving the OTP, check that your mobile number has signal and is the same one you registered with. For email resets, check your spam or junk folder.

No. BetQ allows one account per person. Creating multiple accounts is against the platform's terms and conditions and can result in both accounts being suspended and any associated PKR balance being frozen pending review. If you think you may have registered twice by mistake, contact support before attempting to use either account.

Account verification is required before your first withdrawal. You will need to confirm your mobile number via OTP during registration, and at the withdrawal stage you may be asked to submit a copy of a valid CNIC or other identity document. This is a standard identity check to protect your account. Verification is usually completed within 24 hours once your documents are submitted. Keeping your information accurate from the start avoids delays later.

BetQ supports JazzCash, Easypaisa, Raast, standard bank transfer and debit or credit cards. All deposits are processed in PKR with no currency conversion. JazzCash and Easypaisa are the most popular options for Pakistani players because they are instant and require no bank account — just your mobile wallet balance. Bank transfers and card payments may take slightly longer depending on your bank's processing speed.

The minimum deposit amount varies slightly by payment method. For JazzCash and Easypaisa, the minimum is typically a small PKR amount designed to be accessible for most players. Bank transfer minimums may be slightly higher due to processing fees on the banking side. The exact current minimums for each method are displayed on the deposit page when you are logged into your account. There is no maximum deposit limit for standard accounts, though high-value deposits may require additional verification.

JazzCash and Easypaisa deposits are usually credited instantly. If your balance has not updated after five minutes, first check your transaction history to see whether the payment was recorded. If the PKR was deducted from your mobile wallet but has not appeared in your BetQ balance, keep your transaction reference number — this is shown in your JazzCash or Easypaisa app transaction history — and contact BetQ support via the FAQ support link. Most cases are resolved within a few hours once the reference is confirmed.

Withdrawal processing times depend on the method chosen. JazzCash and Easypaisa withdrawals are typically processed within a few hours once approved. Raast transfers can arrive the same day. Bank transfers may take one to three business days depending on the receiving bank. Your first withdrawal will take a little longer because account verification is completed at that stage. After verification is done, subsequent withdrawals are faster. Full details are available on the Withdrawal page.

Yes, a minimum PKR withdrawal threshold applies. This varies slightly by method and is displayed on the withdrawal page in your account. Any active bonus balance must typically meet its wagering requirement before it can be withdrawn — only funds in your real money PKR balance are immediately withdrawable without restrictions.

The most common reasons for a delayed withdrawal are: account verification not yet completed, an active bonus balance that has not met the wagering requirement, or a pending security review triggered by a new device login. Log in to your account and check the withdrawal status and any pending notifications. If the status shows "approved" on your end but funds have not arrived after the expected timeframe, contact support with your withdrawal reference number. Visit the Withdrawal page for a full overview of the process.

Yes, cricket is the primary sport on BetQ. Pakistan Super League (PSL) fixtures, T20 internationals, bilateral series and ICC tournament matches are all covered with a wide range of markets — match winner, top batsman, total runs, player of the match and many more. Live in-play betting is available during matches so you can place bets as each over unfolds. Visit the Betting page for current fixtures and markets.

If a match is officially abandoned without a result being declared — for example due to rain with no DLS outcome — pre-match bets are typically voided and your PKR stake is returned to your balance. If the match has progressed past the point where an official result can be declared via DLS, settled bets stand. In-play bets placed after the match has started are subject to the specific market rules, which are outlined in the Terms and Conditions.

Cash-out availability depends on the specific market and match. Where cash-out is offered, you will see the option in your open bets section while the match is in progress. The cash-out value reflects the current state of the match and is calculated in real time. Not all markets support cash-out — in particular, some PSL and T20 in-play markets may not have this option depending on the fixture and timing. Check your account's open bets section during a live match to see what is available.

BetQ's Live Casino features real dealers streaming in HD 24 hours a day. Available games include Live Baccarat, Live Roulette, Live Blackjack, Andar Bahar and Teen Patti, among others. You can filter tables by game type, minimum stake in PKR or language. All live games are fully mobile-compatible and work on standard Pakistani mobile data connections without requiring a Wi-Fi connection in most cases.

If your stream drops after a bet has already been placed and accepted, the bet is still active on the server side regardless of what you see on your screen. Once your connection is restored and you return to the game, you will be able to see the outcome and the result will be reflected in your PKR balance. If you believe a game result was not correctly recorded, note the approximate time of the disconnection and contact support — game logs are recorded server-side and can be reviewed.

RTP stands for Return to Player — it is the percentage of total PKR wagered that a slot game returns to players over time. For example, a slot with a 96% RTP will return PKR 96 for every PKR 100 wagered on average across a very large number of spins. This is a statistical average over millions of rounds, not a guarantee for any individual session. The RTP for each slot title is listed in the game's information section. BetQ's casino games use certified random number generators to ensure outcomes are fair and not influenced by previous results.

A wagering requirement means you need to bet a certain multiple of your bonus amount before it can be converted into real withdrawable PKR. For example, if you receive a PKR 1,000 bonus with a 20x wagering requirement, you need to place a total of PKR 20,000 in qualifying bets before the bonus funds become withdrawable. Your account dashboard shows a progress bar tracking how much wagering remains. Casino slots and sports bets generally contribute 100% toward clearing a bonus, but some game types may contribute at a lower rate — this is always specified in the promotion's terms.

Bonuses have an expiry date — if the wagering requirement is not completed within the stated time period (usually 7 to 30 days depending on the promotion), the bonus and any winnings generated from it are removed automatically. The expiry date and remaining time are always shown in your active bonuses section. If you believe a bonus was removed in error before its expiry, contact support with the promotion details and they can investigate using the account log.

No — bonus funds must complete the full wagering requirement before they become withdrawable PKR. Your account balance is split into real money balance and bonus balance. Only the real money portion can be withdrawn at any time without restrictions. Once wagering is complete, the bonus converts to real money and can be withdrawn via JazzCash, Easypaisa, Raast or bank transfer just like any other winnings.

The BetQ Android app is available directly from the Download page — it is not on the Google Play Store, so you install it as an APK file. Visit the Download page on your Android phone, tap the download button and allow installation from unknown sources in your device settings when prompted (Settings → Security → Install Unknown Apps). The APK is under 30MB and installs in under a minute on most devices. Your existing BetQ login works on the app — no separate account needed.

Currently the dedicated BetQ app is available for Android devices. iPhone users can access the full BetQ platform through the mobile browser on Safari or Chrome — the mobile website is fully optimised and offers the same features as the app, including live cricket betting, live casino, deposits and withdrawals in PKR. Check the App page for the latest information on iOS availability.

The most common reason an APK does not install is that "Install from Unknown Sources" has not been enabled for the browser or file manager you used to download it. Go to Settings → Apps → your browser app → Install Unknown Apps and toggle it on. If the installation still fails, check that you have enough free storage space on your device (at least 100MB free is recommended) and that you downloaded the latest APK from the official Download page rather than a third-party site. Restarting your phone and trying again resolves most remaining cases.